Terms and conditions - Nigeria
Current contract language: English. Other available contract languages are: English, Français, pidgin.
Your currency is Naira. Validity of contractBy making a purchase via Kitalker's website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Kitalker) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Kitalker will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer's account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.
OrderThe garment shown is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only. In order to see and feel the individual fabrics, we recommend ordering fabric samples through our fabrics menu on the website.
PricesPrices displayed on this website include 0% VAT. Additional VAT and custom fees are included and paid by Kitalker.
Cookies and SecurityA cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.
For example, we use cookies to:
1.Remember the items in your Shopping Cart 2.Control country and language settings 3.Analyze visitor statistics and behaviorYou can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and most of our services will not function properly.
DeliveryDuring the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our tailor shop in Sri Lanka to your address.
The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible.
Kitalker cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.
We will charge you $29 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.
When your order is handed over to your local dispatcher you will get an automatic e-mail from us with a tracking link.
Your order progress can be followed by logging in to “my dashboard”.
Right of withdrawalAccording to the Nigerian consumer protection laws regarding remote agreements and home sale agreements, you as a consumer have the right to reject your goods purchased from us. The right of withdrawal can be issued to Kitalker Plot 349 Odusami Street,Off Wempco Road, Ogba Housing Estate, Lagos. If you ordered goods that have been customized to your preferences, for example a tailor made shirt, polo pique, chinos, suit, coat or boxershorts the right of withdrawal is forfeited. The right of refusal does not apply if the purchase is worth less than 10,000 and is only valid if the goods are returned in an unaltered state. You have the right to terminate the agreement by sending a message to Kitalker within 14 days from the day of your purchase or within seven working days from the day of the agreement. This right does not apply for custom made goods like tailor made shirts, polo pique, chinos, coat or boxershorts as these are produced to meet your specifications and your needs. Please note that the process of making your shirt starts just hours after placing your order and production costs are involved. Any attempt to abuse our services will be prosecuted to the maximum extent possible under applicable law. Business sales do not have the right to return goods.
TolerancesKitalker's custom-made products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you (slim/tapered, normal/regular or loose fit). If you choose the shirt measurements option, the measurements of your new shirt should be the same as on the original shirt, however, we can not guarantee that the seams and the design will be identical to the original shirt. We generally accept a slight variances from the original measurements. We cannot guarantee that a garment in a standard size will have a perfect fit and therefore recommend you use your personal measurements instead. The number of buttons may vary depending on the shirts size. The tailor chooses the best solution for each unique garment. Sometimes the lowest button is hidden for esthetic reasons. Women’s shirts sometimes benefit from a hidden button between two of the chest buttons to avoid gaps. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.
WarrantyIf the measurements or design of the custom-made garment you ordered do not correspond with your order for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your Kitalker customer account will expire after one year. Kitalker also takes responsibility for the cost of return shipments under the condition that you return the custom-made product in the same box as it was delivered in and send with the cheapest possible shipping method. Furthermore, it is the customer's responsibility to state the correct measurements in profiles.**
The perfect fit guarantee✄ For customer’s assurance Kitalker offers a perfect fit guarantee upon ordering.
The meaning of the perfect fit guarantee: 1.If your first new garment does not fit. You will get a new garment or an adjustment for free. 2.We will help you to find your measurements and update your profile. 3.No returns needed! Keep or give away the garment you cannot use to charity. To claim the Perfect fit guarantee:Your first action is to contact our customer service at info@kitalker.com
The Perfect fit guarantee is valid for the first garment from each range of products: like your first shirt, your first suit, your first coat and so on. The Perfect fit guarantee is only valid for tailor made garments.
ServiceOur ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday to Friday. Please fill out the form in the section Customer Service for the fastest response.
Personal informationKitalker is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy here.